GUIDELINES

To participate in this program, organizations must be in current good standing with the IRS and be able to submit a copy of your 501c3, 170c determination letter along with any community ticket request form.

Tickets must be distributed solely to beneficiaries of your organization. They may not be sold, exchanged, or used for fundraising purposes. Failure to comply will result in loss of eligibility for future ticket distributions.

Organizations are required to have an 80% redemption rate on donated tickets. If less than 80% of your tickets are used for your game night, future ticket donations will be evaluated.

– Requests can only be submitted via our online platform

– All children aged two (2) and older must have a ticket to enter Citizens Business Bank Arena.

– You may request tickets for weekday games at least 24 hours before the game. On weekend games, requests must be submitted 72 hours before the game.

– All youth must be chaperoned.

Organizations must fall in line with at least one of the Agua Caliente Clippers of Ontario’s community outreach pillars:

• Education
• Community Health & Wellness
• Youth Sports
• Military & Veterans Affairs

Playoffs

Organizations that meet all requirements will be placed in a drawing for playoff tickets. You must maintain and 80% usage rate of any donated tickets to your organization throughout the season.

Selection System

All 501cs, 170c organizations are eligible and tickets will be given on a first come, first serve basis. The Agua Caliente Clippers cannot guarantee ticket availability for any game, nor can the Agua Caliente Clippers guarantee seat locations.

FREQUENTLY ASKED QUESTIONS:

What if I have an individual(s) in my group that needs a wheelchair-accessible seat?

Please let us know this information on your request form and we will direct you to the correct stadium personnel who specialize in this type of seating transfer.

Can I invite friends/family outside of the organization to come to the game with my group?

No. All tickets allocated are to be used SOLELY by your organization. Exceptions may be made on a case-by-case basis.

If I bring a few extra group members with me to the game, will they be able to get tickets?

No. Your group can only use the number of tickets you were allocated. Extra group members must buy their own tickets.

If I do not have full attendance, but close to it, will I still be in the drawings for a playoff game?

No. Eligibility for community playoff tickets is reserved for those organizations who have 80% and above redemption rates during the regular season.

There are a few small children in the group. Will they need a ticket, too?

Children 2 years of age and older are required to have a ticket.

The ticket block in my group is split into two (or more) sections. Can I change seats?

No. Receiving free tickets is a privilege and should treated as such. Tickets have been graciously donated and should not be taken for granted. Requests for seat changes will not be accommodated.

Will parking be provided for my group?

No. The Agua Caliente Clippers organization is not responsible for group parking. You can visit the Citizens Business Bank Arena website for parking information here.

What if my group plans to arrive by bus?

We highly encourage you to arrive as early as possible to ensure you have a parking space. Bus parking is limited and requires a fee (just like any other vehicle). Your bus drivers should be informed of this information.

Do I need to send a new request form each game to receive tickets?

Yes. For every home game that your organization is interested in attending, a community ticket request form must be submitted. The Agua Caliente Clippers organization will not consider any requests until an official form has been submitted. You may request tickets for weekday games at least 24 hours before the game. On weekend games, requests must be submitted 72 hours before the game.